To help our clinicians focus fully on you during your appointment, we use a secure AI clinical scribe tool, called Heidi that assists in creating accurate medical notes.
How it works:
- During some consultations, your conversation with the clinician is temporarily recorded.
- This recording is used in real time by the AI tool to transcribe the conversation into a medical note.
- The recording is automatically deleted after transcription – it is not stored or saved by the AI system.
- The clinician reviews, edits, and approves the transcription before it is saved into your secure medical record.
Your privacy is protected:
- No part of the consultation is permanently stored by the AI tool.
- Your personal data is handled securely and in full compliance with UK GDPR and NHS data protection standards.
- The AI does not make any clinical decisions – it simply supports documentation.
Your choice:
If you would prefer not to have an AI scribe used during your consultation, just let us know. We are happy to make alternative arrangements.