Glastonbury Health Centre


To request an appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or be text or email can be more flexible and often mean the doctor or nurse can help you sooner.

Cancelling or changing an appointment

Use the askmyGP service or call or visit the surgery to cancel or change an appointment.

If you need help when we are closed

If you need urgent medical advice between 6.30pm and 8am weekdays, during weekends or on Bank Holidays call 111.

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

For children under 5 call 111

For people aged 5 and over go to

Home visits

Home visits are strictly for people too ill to get to the surgery or for housebound patients.

If you require a home visit please telephone reception before 10am if possible. To enable the doctor to assess the urgency of the visit, please give the receptionist as much information as possible. A doctor may phone you back as it may be that your problem can be dealt with by telephone advice.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

We ask that home visits are only requested for those who cannot get to the surgery because of illness. If the problem is one of lack of transport please arrange for a friend, relative or taxi to bring you to the Health Centre.

Failure to attend a booked appointment

Up to 15% of patients who book an appointment then fail to turn up. This wastes doctors’ time and leads to longer waiting times for other patients. Please tell us if you cannot make an appointment so the time can be used for someone else.

If you persistently fail to turn up for appointments we may remove you from our practice list.

Video/recorded consultations

We are an approved training practice and we may occasionally request your consent to video the consultation to be used in general practice training. Please be assured you can decline to participate at any time with no prejudice to your care.

Visits after stay in hospital as an Inpatient

Please note that we do not routinely visit patients after discharge from hospital.  If you have a problem and need a GP, then please arrange to come to the Health Centre if you possibly can.  We will, of course, visit you upon request if you are truly housebound. Please can you ensure that you bring with you any hospital letters or correspondence given to you, as this will help the doctor.

Date published: 8th October, 2014
Date last updated: 26th May, 2023