The team of six receptionists are fully trained and are responsible for the smooth running of the practice, appointment systems and clinics. They are here to help the patients, so please give them as much information as possible. Information will always be treated in confidence as receptionists are bound by the same codes of conduct as the doctors.
The reception staff help the doctors carry out their work and they do a very difficult job well. Please remember that patients may be unavoidably kept waiting at times, but please also remember that it is not the receptionist’s fault. Information supplied by patients helps the doctors to judge the order and urgency of calls, so do expect to be asked.